Flybmi operated 17 regional jet aircraft on routes to 25 European cities. The Company ceased to trade on 16 February 2019, at which point all flights were cancelled with immediate effect. The majority of flybmi’s 376 employees across the UK, Germany, Sweden and Belgium have regrettably been made redundant, although some have been retained to assist the Joint Administrators.
Customers who booked directly with flybmi should contact their payment card issuer to obtain a refund for flights which have not yet taken place. Customers who have booked flybmi flights via a travel agent or one of flybmi’s codeshare partner airlines are advised to contact their agent or airline for details of options available to them. Customers who have travel insurance should contact their travel insurance provider to find out if they are eligible to claim for cancelled flights and the procedure for doing so.
Tony Nygate, BDO business restructuring partner, said: “As Joint Administrators, we are taking all necessary steps to ensure customers, staff and suppliers are supported through the administration process. Our job is to maximise recoveries and minimise distress for all parties, acting as smoothly and swiftly as possible.
“Customers can find information on the flybmi website regarding the steps they need to take to apply for a refund from their payment provider or travel company. We are also working with the Company’s employees to provide them with guidance on how to make a claim for monies which may be due to them. In addition, we are contacting suppliers to explain how to apply for monies owed to them.”
Further information for customers may be found at: www.flybmi.com Employees, suppliers, customers and other creditors may contact BDO at [email protected].
Francesca Tuckett / Bryony Sym
Tel: 020 3805 4803
Email: [email protected]
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British Midland Regional Limited
British Midland Regional Limited, which was based in the East Midlands-and operated as flybmi. The Company ceased to trade on 16 February 2019 and all flights were cancelled immediately.
Flights operated by flybmi served Aberdeen, Bristol, Brno, City of Derry, Dusseldorf, East Midlands, Esbjerg, Frankfurt, , Hamburg, Jonkoping, Karlstad, London Stansted, Lublin, Milan Bergamo, Munich, Newcastle, Norrkoping, Nuremburg, Oslo, Paris Charles de Gaulle, Rostock/Laage, Saarbrucken and Stavanger. Flybmi flights also operated under codeshare agreements with code partners Lufthansa, Brussels Airlines, Turkish Airlines, Loganair, Air France and Air Dolomiti.
The airline carried 522,000 passengers on 29,000 flights in 2018.
How can customers claim compensation?
The company is unable to provide compensation or a refund as it is in administration. Depending on the customer’s original method of payment, monies may be recovered in one of the following ways:
Credit or debit card: Customers who have paid a deposit or paid for flights by credit or debit card and the flights will not take place you may be able to get their money back by claiming a refund from their card issuer. Customers should contact their card issuer as soon as they can. Further information on time limits to apply is available from UK Cards Association: Credit and Debit Cards: a Consumer Guide www.theukcardsassociation.org.uk
Cash or vouchers: If a customer paid with either cash or vouchers, they may make a claim against the company which may rank as an unsecured claim. Please contact BDO LLP at [email protected] regarding your claim. It is uncertain whether there will be funds available for unsecured creditors.
Travel Insurance: Customers who have travel insurance should contact their travel insurance provider to understand if they are eligible to make a claim for cancelled flights.
Customers who have booked through a code share partner of the Company (Lufthansa, Brussels Airlines, Turkish Airlines, Loganair, Air France and Air Dolomiti) or a booking agent should contact them directly regarding any refund.
If the above options are not available to a customer, a claim against the company may be lodged which may rank as an unsecured claim. Please contact the Joint Administrators at [email protected]. It is not yet known whether there will be funds available for unsecured creditors.
EU Regulation 261/2004 establishes the common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of certain flights within the EU. If your flight has been cancelled, you may have a statutory right to make a claim for compensation under this regulation.