Nik Miller

I'm an IT Partner with responsibility for all operational IT, digital enablement, experience management, security, and digital product management across the organisation. My focus is on delivering robust, secure and high-performing digital services that drive real business value. I take pride in building technology capabilities that my true clients trust. Before moving into professional services 18 years ago, I spent 12 years in the Royal Air Force as a communications engineer. That experience shaped how I lead today, combining technical depth with operational discipline, resilience under pressure, and a strong service mindset. It also gave me a passion for quality, innovation and doing the right thing.

I work with a broad range of people across the firm, including senior leaders and executive sponsors to ensure our technology and digital services support the organisation’s strategic priorities. I collaborate with my global BDO counterparts to align on shared digital initiatives and knowledge sharing, helping influence innovation across the network. I also work with external vendors, partners, and industry bodies, proudly representing the BDO brand as a pioneer in digital service delivery and a leader in my area of expertise. Whether it’s driving forward new solutions, building resilience, or improving experience, I work to bring the right people together to deliver meaningful outcomes. I can do this because I bring a mix of deep technical knowledge, strong commercial awareness, and a strong focus on quality. I understand how to balance innovation with operational risk, and how to build scalable, secure solutions that support growth. My background in the RAF gave me a solid foundation in structured problem solving, and over time I’ve developed a leadership style that’s collaborative, forward-thinking and impact-driven. I’ve consistently demonstrated the ability to align technology strategy with business goals and deliver transformation without compromising on service or resilience.

Some examples I can share are I’ve driven major improvements across the organisation’s IT landscape, including a 70% reduction in major incidents and increasing service availability to 99.9%, unlocking significant productivity gains and enhancing our cybersecurity posture to exceed our regulatory and client requirements. One area I’m extremely proud of is the transformation of our Service Desk. From a standing start, we achieved 4-star SDI accreditation, went on to win SDI’s 2025 Service Desk of the Year, and were invited to join the exclusive 5-star programme – one of only four organisations globally. Alongside this, I introduced a proactive capability and embedded experience management; importantly, all of this has been delivered without any increase in headcount or budget, a reflection of the efficiency, innovation, and value we’ve embedded across the team.

I'm a passionate Arsenal supporter with season tickets for both the men’s and women’s teams. I attend every men’s home and away game, including European fixtures, and follow the women’s team whenever possible as well. Football is a big part of my life, and I love sharing that with my family. I have a wife, two children and a very energetic dog, and I enjoy spending time with them, especially taking the kids to football. I also coach my son’s football team, which is incredibly rewarding and gives me the chance to give back to my local community. I’m digitally curious and enjoy staying up to date with the latest developments in technology – even though the pace of change right now is incredibly fast, I find it exciting and important to stay ahead of what’s coming next.