Nik Miller

I'm a Partner and Chief Technology Officer at BDO, responsible for technology operations, digital enablement, cybersecurity, experience management and digital product management across the organisation.

My focus is on making technology a strategic business enabler, delivering secure, resilient and high-performing digital services that help our people collaborate effectively, work productively and provide an outstanding service to clients. This includes exploring how AI, automation and emerging technologies can improve experiences, unlock productivity and support better decision-making.

I have extensive technology leadership experience across professional services. Before entering the sector, I served for 12 years in the Royal Air Force as a communications engineer, an experience that shaped my approach through operational discipline, structured problem-solving and a strong service mindset.

At BDO, I have led a wide-ranging transformation of our technology services, significantly strengthening operational resilience, cybersecurity, service quality and the overall digital experience. This has created a more stable, proactive and high-performing technology environment, supported by intelligent automation, modern digital capabilities and a culture of continual improvement. A particular highlight has been the transformation of BDO's service operation, which has achieved SDI Five Star accreditation, recognising it as a world-class service capability.

I'm also passionate about developing high-performing teams, building future technology talent and creating opportunities for people from different backgrounds to establish successful careers in the profession.

Ask me about technology strategy, AI and intelligent automation, AIOps, digital transformation, cybersecurity, operational resilience, service excellence, digital experience and building high-performing technology organisations.