Recapitalisation of Business Systems following transformational acquisition

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Business Systems is a Contact Centre solutions provider, with services encompassing Call Monitoring & Compliance, Workforce Engagement Management and Contact Centre as a Service (“CCaaS”) offerings, typically to highly regulated enterprise clients. Following the acquisition of Acrinax in March 21 it has doubled in size and bolstered its CCaaS capabilities.

BDO Debt Advisory successfully advised BSL in raising a facility that optimises the capital structure by repaying investor loan notes. The innovative structure enables the Group to access follow-on capital and releverage to fund future acquisitions as it continues to deliver its buy and build strategy.

“BDO Debt Advisory ran a tight process by pre-empting lender information requirements, tightly managing every aspect of the process and, above all, displaying unwavering commitment throughout. A combination of skilful negotiation and a problem solving approach enabled them to deliver a facility that met all our funding objectives.  I wouldn’t hesitate to use them again.”

Richard Muckle, Investment Director, August Equity Partners