Alternative Dispute Resolution (ADR)


Call our confidential Tax Dispute Resolution Helpline for a no obligation conversation with one of our team to discuss your tax problem and see if we can assist.

Call our tax dispute resolution helpline now: 0800 0113 451

What is ADR?

Alternative Dispute Resolution (ADR) is a formal mediation process for tax disputes that can often help accelerate a resolution with HMRC. When a case is accepted for ADR, a third-party mediator is appointed to manage the process and ensure engagement on both sides. 

In our experience, ADR is invariably both a cost effective and efficient route to dispute resolution and is available to all taxpayers. 

Why choose ADR?

There are all sorts of reasons why a dispute arises between a taxpayer and HMRC. Most commonly disputes arise because the facts are misunderstood, evidence is incomplete or there is a breakdown in communication. 

ADR is particularly useful for cases that have been on-going for at least 18 months, and whilst it does not guarantee resolution, 80% of all ADR cases are resolved within 120 days.

Our ADR services are now available as a simple, fixed fee product, giving you certainty and peace of mind over costs and timescales. Find out more about BDO Tax Mediate.

How does ADR work? 

Within our team, we have accredited mediators placed to support you and your professional advisors to determine whether ADR is a viable option. Where ADR is a realistic option, these accredited mediators will help manage the process, providing support from initial application right up to finding a resolution with HMRC. Where needed, we can also provide one of the joint mediators.

Our team has extensive specific ADR experience having been involved in ADR since the initial pilot stages of the process nearly a decade ago, and with in-depth knowledge of Litigation and Settlement Strategy (LSS). 

What if ADR is not for you? 

In cases where formal ADR is ruled out for whatever reason, there is an alternative less formal route which should be considered. We can organise facilitated conversations with HMRC to help move disputes towards resolution. Again, our accredited mediators with their practical knowledge of LSS can support you throughout the process.

Find out if ADR is for you with BDO Tax Mediate.

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