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Outsourcing – So What Does Good Practice Look Like?

23 September 2014

Outsourcing has been a common occurrence over the last ten years and is growing exponentially around the world. Unfortunately, not every organisation gets what they want from outsourcing and levels of dissatisfaction remain surprisingly high among the buyers of outsourced services.

BDO have produced a guide to good practice. Written by a team of BDO experts, Outsourcing is published by the Institute of Chartered Secretaries and Administrators (ICSA), and looks at the fundamentals of successful outsourcing and provides practical, step by step guidance.

In the UK, large numbers of both public and private sector organisations are increasingly adopting an outsourcing approach, largely for activities where there are cost advantages of doing so or where outsourcing provides access to expertise not available in-house.

Using clear explanations and case studies, the guide moves through the whole outsourcing lifecycle to demonstrate clearly how to maximise benefits and manage the risks, whether the outsourcing is in a single area or across a range of functions and processes.

What's Inside?

  • What outsourcing means (and what all the jargon means)
  • Why outsource? Should I outsource? And how?
  • Risks and challenges - the questions all organisations need to ask themselves
  • The stages of the outsourcing lifecycle, from strategy and design to review and renewal
  • What good governance and relationship management looks like
  • Dealing with the change that will result
  • Contract management and service level agreements (SLAs)

And there's more

The guide also highlights two topics: TUPE, and the procurement of outsourcing in the public sector.  Readers are advised to consider obtaining specialist advice in each area.

The guide as a whole serves as a guide to outsourcing in practice, addressing a range of functional areas including legal services, payroll, recruitment, IT, finance and accounting. It also looks at how organisations outsource their accounting and compliance services on a global scale – a specialist area for BDO.

Purchase your copy of the guide (include discount code BDO14).

View a sample extract from the guide.

About BDO's Outsourced Services

BDO is a provider of outsourced services including finance, accounting, payroll, compliance, IT management and support services, both within the UK and internationally. BDO provides these services in UK from BDO's Business Services and Accounting team working in conjunction with our Global Outsourcing team to provide services on a multi-territory basis. BDO also advises clients on their outsourcing strategies and works with clients to implement them, through our BDO Consulting practice.

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